Privacy Policy

1. Who we are

This website (doubleviewlancelin.com.au) is operated by the owners of Double View Perfect and Peaceful — a private holiday home located at 66 Cockram Street, Lancelin WA 6490, registered under STRA number STRA60443IXPYI3A with the Western Australian Government.

Enquiries about this policy can be directed to: feedback@doubleviewlancelin.com.au

2. Our commitment to privacy

We are committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what personal information we collect, why we collect it, how we use and store it, and your rights regarding that information.

Although the Act's mandatory obligations apply primarily to organisations with annual turnover above $3 million, we voluntarily comply with the APPs because we believe privacy is a fundamental right.

3. What personal information we collect

We may collect the following types of personal information:

• Contact details — name, email address, and phone number when you contact us via our enquiry form or email.
• Booking data — guest numbers, preferred dates, and any other information you choose to share in a message. Note: we do not directly process payment or store payment card details — bookings are completed via our booking partner, Lancelin Beach Escapes (Escapia).
• Technical data — IP address, browser type, device type, pages visited, and session duration, collected automatically via web server logs and any analytics tools we use (see Section 6).

We collect only the minimum personal information necessary for our stated purposes (APP 3).

4. How we collect your information

We collect personal information in the following ways:

• Directly from you when you send an enquiry email or fill in a contact form.
• Automatically via browser cookies, local storage, and analytics tools when you browse this website.
• Indirectly from third-party platforms (such as Airbnb or our booking partner) if they refer you to us or share booking details with us.

5. Why we collect and use your information

We use personal information for the following purposes:

• To respond to enquiries about availability, rates, and the property.
• To facilitate a booking referral to Lancelin Beach Escapes (our property manager).
• To improve the website — understanding how visitors use the site helps us provide a better experience.
• To comply with legal obligations, including responding to lawful requests from regulatory authorities.

We will not use your personal information for direct marketing without your explicit consent. We do not sell, rent, or trade personal information with third parties.

6. Cookies and analytics

This website may use cookies — small text files stored on your device — and similar tracking technologies for the following purposes:

• Essential cookies — required for the website to function (e.g. session management). These cannot be disabled.
• Analytics cookies — help us understand traffic patterns (e.g. pages visited, device type). If we use Google Analytics or Cloudflare Web Analytics, data may be processed on servers outside Australia (see Section 8).

You can control cookies through your browser settings. Disabling analytics cookies will not affect your ability to use the website. We do not use advertising or remarketing cookies on this site.

7. Disclosure of personal information

We may disclose your personal information to:

• Lancelin Beach Escapes / Escapia — our property management and booking partner, solely to facilitate your accommodation booking. Their own privacy policy governs data they collect at the point of reservation.
• Service providers — website hosting (Cloudflare Pages), domain services, and email infrastructure — on a strict "need to know" basis and only to the extent required to operate the website.
• Legal and regulatory authorities — where required or authorised by Australian law (e.g. the Office of the Australian Information Commissioner, police, or courts).

We do not disclose personal information for any other purpose without your consent.

8. Overseas disclosure

Some third-party services we use (such as website hosting via Cloudflare and email services) may store or process data on servers located outside Australia. We take reasonable steps to ensure overseas recipients handle personal information consistently with the APPs (APP 8). By using this website, you acknowledge that your information may be transferred to and stored in countries including the United States under the respective providers' privacy frameworks.

9. Data security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure (APP 11). Measures include:

• HTTPS/TLS encryption for all data in transit via Cloudflare.
• No direct storage of payment card or financial details on this website.
• Limiting access to personal information to those who need it to perform their role.

No method of electronic transmission or storage is completely secure. We encourage you to contact us by email for sensitive matters and to use strong passwords on any third-party platforms.

10. Retention of personal information

We retain personal information only for as long as necessary for the purposes outlined in this policy, or as required by law. Enquiry emails are generally retained for up to 2 years. Website analytics data is retained in accordance with the analytics provider's own retention policy (typically 14–26 months for Google Analytics). When personal information is no longer needed, we take reasonable steps to destroy or de-identify it.

11. Your rights

Under the Australian Privacy Principles, you have the right to:

• Access — request a copy of the personal information we hold about you (APP 12).
• Correction — ask us to correct inaccurate or out-of-date information (APP 13).
• Complaint — make a privacy complaint to us and, if unresolved, to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au .

To exercise any of these rights, contact us at feedback@doubleviewlancelin.com.au. We will respond within 30 days.

12. Children's privacy

This website is not directed at children under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information without parental consent, please contact us and we will promptly delete it.

13. Links to third-party websites

This website contains links to third-party websites, including Lancelin Beach Escapes (Escapia), Airbnb, and YouTube. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing personal information.

14. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or services. The revised policy will be posted on this page with an updated "last updated" date. We encourage you to review this page periodically. Continued use of the website after changes are posted constitutes acceptance of the revised policy.

15. Contact us

For any privacy-related questions, requests, or complaints, please contact us: